Privacy Policy
Last updated: January 2024
Your Privacy Matters
At Convertify, we are committed to protecting your privacy and ensuring the security of your personal information and files. This privacy policy explains how we collect, use, and safeguard your data.
1. Information We Collect
Files You Upload
- Files are temporarily stored only during the conversion process
- Files are automatically deleted from our servers within 24 hours
- We do not access, view, or analyze the content of your files
- File metadata may be processed for conversion purposes only
Personal Information
- Email address (when you create an account)
- Name (optional, for account personalization)
- Payment information (processed securely by our payment providers)
- Usage statistics and preferences
Technical Information
- IP address and browser information
- Device type and operating system
- Cookies and similar tracking technologies
- Usage patterns and feature interactions
2. How We Use Your Information
- To provide and improve our file conversion services
- To process your files and deliver converted results
- To manage your account and provide customer support
- To send important service updates and notifications
- To analyze usage patterns and improve our platform
- To prevent fraud and ensure platform security
3. Data Security
Security Measures
- All data transmission is encrypted using HTTPS/TLS
- Files are processed in secure, isolated environments
- Regular security audits and vulnerability assessments
- Access controls and authentication for all systems
- Automatic file deletion after processing
4. Data Sharing and Disclosure
We do not sell, trade, or share your personal information or files with third parties, except in the following circumstances:
- With your explicit consent
- To comply with legal obligations or court orders
- To protect our rights, property, or safety
- With trusted service providers who assist in our operations (under strict confidentiality agreements)
- In connection with a business transfer or acquisition
5. Your Rights and Choices
Data Rights
- Access your personal data
- Correct inaccurate information
- Delete your account and data
- Export your data
- Opt-out of marketing communications
Cookie Controls
- Manage cookie preferences
- Disable non-essential cookies
- Clear browser data
- Use private browsing mode
6. International Data Transfers
Your data may be processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with applicable data protection laws, including GDPR for EU residents.
7. Children's Privacy
Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.
8. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our service after such changes constitutes acceptance of the updated policy.
9. Contact Us
If you have any questions about this privacy policy or our data practices, please contact us:
- Email: privacy@convertify.com
- Address: [Your Company Address]
- Data Protection Officer: dpo@convertify.com