Help Center
Find answers to frequently asked questions and get help with using Convertify.
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Getting Started
Learn the basics of file conversion
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Security & Privacy
Understand how we protect your data
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Troubleshooting
Solve common conversion issues
Getting Started
How do I convert a file?▼
Simply drag and drop your file onto the upload area, select your desired output format, and click 'Convert'. Your converted file will be ready for download in seconds.
What file formats are supported?▼
We support over 100 file formats including PDF, DOCX, JPEG, PNG, MP4, MP3, and many more. Check our tools page for a complete list.
Is there a file size limit?▼
Free users can convert files up to 100MB. Premium users enjoy unlimited file sizes and faster processing.
Account & Billing
Do I need an account to use Convertify?▼
No account is required for basic conversions. However, creating an account gives you access to conversion history, batch processing, and premium features.
What are the benefits of Premium?▼
Premium users get unlimited file sizes, no ads, batch processing, priority support, and access to advanced conversion options.
How can I cancel my subscription?▼
You can cancel your subscription anytime from your account settings. Your premium features will remain active until the end of your billing period.
Security & Privacy
Is my data secure?▼
Yes! All files are processed securely using HTTPS encryption. Files are automatically deleted from our servers after 24 hours.
Do you store my files?▼
Files are temporarily stored only during the conversion process and are automatically deleted within 24 hours. We never access or share your files.
Can I delete my files immediately?▼
Yes, you can delete your files immediately after download using the delete button on the conversion results page.
Troubleshooting
My conversion failed. What should I do?▼
Check that your file isn't corrupted and is in a supported format. If the problem persists, try refreshing the page or contact our support team.
The converted file looks different from the original.▼
Some formatting may change during conversion due to format limitations. For best results, use our advanced options to customize the conversion settings.
Why is my conversion taking so long?▼
Conversion time depends on file size and complexity. Large files or complex documents may take longer. Premium users get priority processing for faster conversions.
Still Need Help?
Can't find what you're looking for? Our support team is here to help.